License problems

Your license does not seem to work - what to do - step by step

Here are the steps to follow if a license does not work:

UNIX: In a terminal window do the command:

ecdaemon start

The regular behavior is that the output may be several lines (up to around 20) like the following:

Address already in use - sleeping xx

where xx is a number that is incremented for each line. That may take several minutes. After that you should see:

Ready to answer queries on port 56791

- and everything should now be working.

If the above does not happen it is important to know precisely what other output there is.

There are many possibilities:

The dispatcher cannot find the license file
The dispatcher cannot find a valid password in the license file
The dispatcher gets confused about the license file
The dispatcher does not find it's own primary key in a license
The dispatcher does not agree about the IP-address in a license a.s.o.

Usually knowing the exact output will help us determine what went wrong.

IF the output for some reason does not tell what went wrong, then we need a bigger hammer - in the terminal window do the command:

ecdaemon -loglevel debug -logfile /tmp/ecdaemon.log start

After a few minutes (or after the daemon has failed) inspect the file /tmp/ecdaemon.log. If this does not straight away pinpoint the problem, then send the log file to tech@myeasycopy.com.

Finally: Whenever there is a problem with any part of EasyCopy it is always a good start to run the command /ecinfo and send the output to your contact or to tech@myeasycopy.com